Frequently asked questions

No. Many clients give us a door code or leave a key. Tell us how you would like us to get in when you book.

Yes. We bring our own supplies and equipment. If you prefer particular products, let us know.

Yes. Linens & Lemons is insured and bonded, and every cleaner passes a background check before working in a home. Ask us and we will send proof of insurance.

Our cleaners are W2 employees of Linens & Lemons, not contractors, and they keep 100% of their tips.

Tell us within 48 hours and we will send someone back to fix it at no charge.

Cancel or reschedule free with 48 hours notice. With less notice we charge 50% of the visit. If we cannot get in, the full visit is charged.

The first visit is a reset that takes about one and a half times as long, so it is priced at one and a half times the regular rate. After that your regular price applies.

Pets add $15 per visit, which covers extra time for hair and floors.

By card after each clean. Tips are optional and go entirely to your cleaner.

Yes, as one time cleans. Because those homes often need a full reset, they are priced at the first visit rate. Call or text us to confirm.